Privacy Policy

We collect the information you provide directly to us when you create an account, complete intake forms, sign consent documents, place an order, schedule with a provider, join a state expansion waitlist, or contact the care team.

This may include contact information, account credentials, wellness intake answers, consent records, prescription and fulfillment details, and messages with the care team.

We use your information to operate the peptide care program, coordinate provider review, manage prescriptions and renewals, process billing, coordinate shipping, and respond to support requests.

We also use operational records such as audit logs, notifications, and security events to protect the platform and investigate issues.

We share information only as needed to support your care and account, including with licensed medical providers, partner pharmacies, payment processors, shipping carriers, and service providers that support scheduling, email delivery, and secure infrastructure.

We do not sell your personal information. We limit shared data to what is necessary for the service being performed.

Mobile numbers and SMS opt-in data are not shared with third parties for marketing.

Protected health information is handled in accordance with applicable privacy requirements and the clinic's consent documents. Electronic communications may include email, phone, SMS, secure messaging, and telehealth-related systems.

You can ask the care team to update your notification preferences, but certain transactional messages may still be sent when needed to support account access, security, prescriptions, or fulfillment.

We use administrative, technical, and physical safeguards designed to protect account and care data, including session controls, audit logging, and restricted administrative access.

We retain records for operational, legal, billing, and clinical coordination purposes for as long as reasonably necessary.

You may contact the clinic to update contact details, request help with your account, or ask questions about how your information is used.

If you believe your information is inaccurate or need help accessing your records, contact the care team directly.